xb999 — Data Protection Policy

Your Privacy Is Our
Top Priority

This policy explains in detail how your personal information is collected, stored, and kept secure on the xb999 platform.

Last Updated: January 2026

Table of Contents

  • Introduction
  • Data Collection
  • Data Use
  • Data Disclosure
  • Cookie Policy
  • Data Retention
  • Your Rights
  • Security Measures
  • Third-Party Services
  • Policy Changes
  • Contact
1

Introduction

xb999 ("we", "us", or "platform") is a trusted online casino and betting platform in Bangladesh. We take the privacy of our users very seriously. This Privacy Policy ("Policy") explains what information we collect about you when you use the xb999 website or related services, why we collect it, and how that information is used and kept secure.

By reading this Policy, you will understand what legal rights you have over your information and how to exercise those rights. Continuing to use our platform means you are agreeing to the terms of this Privacy Policy.

This Policy applies only to the xb999 platform. We are not responsible for the privacy policies of third-party websites or services.

2

Data Collection

During the process of registering and using services on the xb999 platform, we collect the following types of information:

2.1 Information You Provide Directly

This includes information you provide during registration, login, or account management:

  • Full name and date of birth (for age verification)
  • Email address and username
  • Password (stored in encrypted form)
  • Payment information (bKash, Nagad, Rocket, Upay, or bank account details)
  • Documents required for identity verification (national ID card or passport details)

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

  • IP address and device type
  • Browser type and version
  • Operating system information
  • Login time and session duration on the platform
  • Pages visited and gaming activity logs
  • Referral source (the channel through which you arrived at our site)

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to help improve your browsing experience and enhance the quality of our services. This is discussed in detail in Section 5.

3

Data Use

xb999 uses your personal information for the following purposes:

3.1 Account and Service Management

  • Creating, verifying, and managing your account
  • Processing financial transactions — confirming deposits and withdrawals
  • Providing bonuses, rewards, and promotional offers
  • Providing customer service and support

3.2 Security and Compliance

  • Preventing fraud, money laundering, and other illegal activities
  • Verifying age — ensuring access only for users 21 and above
  • Detecting and preventing multiple accounts
  • Meeting applicable legal and regulatory obligations

3.3 Platform Improvement

  • Analyzing and improving the user experience
  • Planning the rollout of new games and services
  • Identifying and resolving technical issues

3.4 Communication

  • Sending important account notifications
  • Sending promotional information with your consent
  • Sharing information related to responsible gaming
4

Data Disclosure

xb999 does not sell your personal information to any third party. However, information may be shared in specific circumstances:

4.1 Service Provider Partners

To operate our services, we work with trusted third-party service providers such as payment processors, technology infrastructure providers, and identity verification services. These partners may only use the information for their designated tasks and are bound by strict confidentiality agreements.

4.2 Legal Obligations

We may disclose information to comply with court orders, lawful requests from law enforcement agencies, or applicable legal obligations. In such cases, we will disclose only the minimum information necessary.

4.3 Business Transfers

In the event of a business merger or acquisition, user information may be transferred. We will notify you appropriately before any such change.

4.4 With Your Consent

Beyond the above, we will not share any of your personal information with third parties without your explicit consent.

5

Cookie Policy

Cookies are small text files stored on your device that help improve your browsing experience.

5.1 Types of Cookies

  • Essential Cookies: Required to maintain login sessions and security. These cannot be declined.
  • Functional Cookies: Used to remember your preferences and settings.
  • Analytics Cookies: Help monitor and improve platform usage.
  • Targeting Cookies: Used to show relevant promotional content (subject to your consent).

5.2 Cookie Control

Through your browser settings, you can disable all cookies except essential ones at any time. However, disabling cookies may limit some features of the platform.

6

Data Retention

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required to comply with applicable law.

  • Active account data: Retained for as long as the account remains active.
  • Closed account data: Retained for the period specified under financial regulatory requirements.
  • Transaction records: Retained for the long term in accordance with legal requirements.
  • After withdrawal of marketing consent: Promotional communications are stopped, though account information may be retained.

Once the retention period ends, your information is securely deleted or anonymised so that you can no longer be identified.

7

Your Rights

You have the following rights over your personal information:

  • Right of Access: You can find out at any time what information we hold about you. You can receive a copy of your information through a written request.
  • Right to Rectification: If your information is incomplete or incorrect, contact us to have it corrected.
  • Right to Erasure: In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal or regulatory obligations.
  • Right to Object to Processing: You may object to your information being used for marketing purposes.
  • Right to Data Portability: You may request your information in a structured, machine-readable format.
  • Right to Withdraw Consent: You may withdraw consent at any time from any processing of your information that is based on your consent.

To exercise these rights, contact us through the details provided below. We will process requests subject to appropriate verification.

8

Security Measures

xb999 uses industry-standard security technology to protect your information:

  • SSL Encryption: All data exchanged between our platform and your device is secured through SSL (Secure Socket Layer) encryption.
  • Password Hashing: Your password is never stored directly; it is secured using a strong cryptographic hashing algorithm.
  • Access Controls: Only authorised staff can access user information, and this process is strictly monitored.
  • Regular Security Audits: Regular security assessments are conducted on our systems.
  • Data Backups: Data is regularly backed up to secure, encrypted servers.

Please note that transmitting information over the internet is not completely secure. While we strive for the highest level of protection, no method of data transmission can guarantee 100% security.

9

Third-Party Services

Our platform may integrate software from various game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, and JILI. These providers have their own privacy policies and operate under their respective technology platforms.

Payment service providers such as bKash, Nagad, Rocket, and Upay have their own data processing policies. When you use these services to complete a transaction, you are also bound by their terms.

xb999 is not responsible for the data collection or use practices of third parties. We recommend reading their individual privacy policies before using these services.

10

Policy Changes

xb999 reserves the right to change this Privacy Policy at any time. If changes are made, you will be notified in the following ways:

  • The updated policy will be published on the website and the "Last Updated" date will be changed.
  • You will be notified by email for significant changes.
  • Continued use of the platform after any changes will be taken as your acceptance of the revised policy.

We recommend reviewing this policy regularly to stay informed about your rights and to get the most out of the platform.

11

Contact

If you have any questions, comments, or requests about this Privacy Policy, or if you wish to exercise any of your data rights, please contact us using the details below:

Email: [email protected]

Live Chat: 24/7 support available in Bengali

We will try to respond to all privacy-related requests as quickly as possible. Some information may need to be provided for identity verification purposes.

This Privacy Policy was last updated in January 2026. By using the xb999 platform, you are agreeing to all the terms of this Policy. To learn more, please read our Terms and Conditions and Responsible Gaming page.